Q: What does 'PRE ORDER' mean?
Some of our premium super suits are built to order which means assembly begins immediately upon purchase. Each suit is handcrafted for the customer custom for them and is apart of a limited edition small batch.
Q: What is CUSTOM BUILT process in depth?
Q: How Long Does a Pre Order Supersuit take to ship?
Our Custom Built Supersuits undergo a 10-Step building process. Each week you will be updated via email on the status of that process in depth. We estimated 10-12 weeks from date of initial product launch.
Q: Can I cancel my order and receive a refund?
You are eligible for a full refund at any point of the process and your suit will be given to the next on the waitlist.
Q: Which countries do you ship to?
We ship worldwide!
Q: What warranty do you offer?
We offer a 1 month warranty. If any part of the Supersuit fails because of how it was made, we will replace it, free of charge.
Q: Is SUPERX based in the USA?
A: Yes! We are based out of Tampa Bay, Florida USA
Q: Do you do Apparel sizing exchanges?
A: Yes, if something does not fit correctly we offer Free apparel sizing exchanges as long as all tags are attached and items are unwashed. However, sizing exchanges for Pre Order Suits are not guaranteed due to limited availability.
Q: What is your refund policy?
A: Refunds are only acceptable if product has all original tags and is unwashed. See our refund page for in depth info
Q: Do you do Student or Military discounts?
Q: Who are the Creators of SUPERX?
A: SUPERX was created by Austin Gayne. You can follow him on Instagram @austingayne