SuperSuit Extended Warranty
Our Extended Warranty will provide a 100% Replacement (if available) or Store Credit for any SuperSuit purchased with the warranty. The warranty is eligible for one per item not per order, so if you have multiple SuperSuits in your order that you want to protect, add multiple warranties to your order.
Our Extended Warranty Covers the Following:
- Zipper Malfunction (main central zipper, ankle zipper) *not pockets
- Tear or Hole in Body of Suit (not pockets)
- Any major Malfunction that causes suit to be unusable
Our Extended Warranty Does NOT Cover the Following:
- Loose threading
- Logo Peeling
- Pocket Zipper Malfunction
- Stains Post Use
- Lost Drawstrings
- Lost Patches
- Pocket Hole/Tear Post Use
We stand behind the quality of every product we sell. If your purchase does not work out for any reason, you may initiate a return or exchange within 30 days of receiving your order.
For in stock/non-pre order items, we allow size exchanges and will send you a prepaid shipping label for the return shipping for all USA orders. For Pre Orders we do not offer Size Exchanges because each item is built for the customer and supplies are very limited.On Returns requesting a refund, you will be sent a prepaid shipping label to ship back to our warehouse, once your return is processed you will be refunded for the item minus the return shipping label fee. (You are responsible for the cost of return shipping when requesting a refund). Returns can be refunded back to the original payment method or come in the form of store credit. At this time, we do not offer free return shipping for international orders or refunds on Customs or Duties.
Please note that all sale items are final.
Frequently Asked Questions
All of our premium super suits are built to order which means assembly begins immediately upon purchase. Each suit is handcrafted for the customer custom for them.
We estimate 8-12 weeks before shipping begins for most SuperSuits depending on the complexity of the Suit. You can check the estimated shipping date of this SUPERSUIT here:
Our current capacity only allows us to produce 500 suits total which means each suit is apart of a limited edition batch.
You are eligible for a full refund at any point of the process and your suit will be given to the next on the waitlist.
We ship worldwide
We take extreme care to provide the highest quality craftsmanship and fabrics on the market and we stand behind the performance of every one of our products.
Therefore, we guarantee that if you experience a manufacturing defect on any item meaning you receive a defective or damaged item, you can return it for a free replacement within 1 month.
This guarantee does not cover damage caused by normal wear and tear or improper care. Normal wear and tear is the inevitable signs of age that products show with years of use, such as small abrasions, loose stitching or minor color fade. Manufacturing defects often include any missing zippers, missing drawstrings, color stain or irregular fit.
To report a manufacturing defect and receive a free immediate replacement, please send an email including your order number and a photo of the defect to firstname.lastname@example.org.