SUPERX Gift Card
If you have a need to consider refunds and returns, you likely ordered a product from us which means we owe you a THANK YOU! Nothing is more important to us than customer satisfaction and we promise to do our very best to deliver amazing products and even better customer service. Hiccups do happen and with that said, here are some things you'll need to know.
SIZING EXCHANGE POLICY
Got the wrong size? It's okay! If you happen to order a size that doesn't fit, we offer free sizing exchanges as long as the tag is still attached, there are no damages and the product is unwashed. Simply contact us at firstname.lastname@example.org or contact us via our CONTACT US page, we will then send instructions.
Yep, returns happen and we completely understand. In order to be eligible for the refund, the item(s) received:
- Unopened and still in original packaging, all tags attached and no signs of wear
- Product is damaged upon delivery
Please email email@example.com for any additional questions!
ORDER CANCELLATION POLICY
You may cancel an order at any time prior to the shipment of your order, no questions asked. If you have already received a shipping confirmation with a tracking number, we are not able to cancel your order as it's already been shipped.
Frequently Asked Questions
All of our premium super suits are built to order which means assembly begins immediately upon purchase. Each suit is handcrafted for the customer custom for them.
We estimate 8-12 weeks before shipping begins for most SuperSuits depending on the complexity of the Suit. You can check the estimated shipping date of this SUPERSUIT here:
Our current capacity only allows us to produce 500 suits total which means each suit is apart of a limited edition batch.
You are eligible for a full refund at any point of the process and your suit will be given to the next on the waitlist.
We ship worldwide
We offer a full 6 month warranty. If any part of the SuperSuit fails because of how it was made, we will repair or replace it, free of charge.